Shipping Policy

Delivery Coverage

Shopinghot provides international shipping to supported countries and regions.

Delivery availability depends on the destination, product, selected shipping service, local regulations and current operational conditions.

If delivery is unavailable to the address entered, the applicable shipping option may not appear during checkout.

Order Processing

After an order is submitted, it may be reviewed for:

• Successful payment authorization.
• Product and selected-option availability.
• Delivery-address accuracy.
• Order security and fraud-prevention checks.
• Applicable shipping restrictions.

Products are prepared and packed after the order has passed the necessary checks.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Shipping Methods and Charges

Available delivery methods and shipping charges are shown during checkout based on:

• The delivery destination.
• The products included in the order.
• The parcel weight and dimensions.
• Current postal or courier availability.
• Applicable promotional shipping offers.

The shipping option selected during checkout will be used where reasonably possible.

In some cases, an equivalent delivery service may be used if the original service becomes unavailable or unsuitable for the destination.

Estimated Delivery Times

Where available, an estimated delivery period may be displayed during checkout, in the order confirmation or through the tracking service.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Actual delivery time may depend on:

• The destination country and region.
• Customs clearance requirements.
• Postal or courier network performance.
• Local holidays and working days.
• Weather and transport conditions.
• Remote-area or final-mile delivery.

Tracking Information

When tracking is available, a tracking number or tracking link will be provided using the contact information associated with the order.

Tracking information may not appear immediately after dispatch. The postal or courier system may require time to receive and scan the parcel.

International tracking may show limited updates while the parcel is:

• Moving between international processing centers.
• Awaiting customs inspection.
• Transferring to a local delivery provider.
• Waiting for the next physical scan.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Delivery Address Information

Customers are responsible for entering complete and accurate delivery information.

Please check that the order includes:

• The correct recipient name.
• A working telephone number.
• The complete street address.
• Apartment, suite, floor or unit information.
• The correct city, state and postal code.
• The correct destination country.

Shopinghot is not responsible for delivery problems caused solely by incomplete or incorrect information provided by the customer.

Changing a Delivery Address

Contact us as soon as possible if the delivery address needs to be changed.

We will try to update the information before the parcel enters preparation or dispatch, but address changes cannot be guaranteed.

After dispatch, changes may depend on the delivery provider and destination-country procedures.

Customs, Duties and Import Taxes

International orders may be subject to customs inspection, import duties, taxes, brokerage charges or handling fees imposed by the destination country.

Unless expressly included during checkout, these charges are generally not collected by Shopinghot and may be payable separately by the recipient.

Customs rules and charge amounts vary between countries. Customers should check local import requirements before placing an order.

Split Shipments

An order containing multiple products may be divided into more than one parcel.

This may happen because:

• Products are prepared at different times.
• Products are stored in different fulfilment locations.
• Parcel weight or size limits apply.
• Separate delivery services are more suitable.

Split parcels may arrive on different dates and may have separate tracking numbers.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Delivery Delays

Delivery may occasionally take longer than the original estimate because of circumstances outside our direct control.

Possible causes include:

• Customs inspections or clearance delays.
• Postal or courier network congestion.
• Severe weather or natural events.
• Public holidays or peak shopping periods.
• Transport disruption or flight delays.
• Remote-area delivery limitations.
• Incorrect or incomplete delivery information.
• Government or regulatory restrictions.

We will provide reasonable support based on the available tracking and delivery information.

Failed Delivery Attempts

If nobody is available to receive the parcel, the delivery provider may:

• Attempt delivery again.
• Leave a delivery notice.
• Hold the parcel at a local collection location.
• Request additional delivery instructions.
• Return the parcel to the sender.

Customers are responsible for checking tracking updates and following any collection or redelivery instructions provided by the local delivery service.

Parcels Returned to the Sender

A parcel may be returned because of:

• An incomplete or incorrect address.
• Repeated failed delivery attempts.
• Failure to collect the parcel.
• Recipient refusal.
• Unpaid customs or import charges.
• Destination-country delivery restrictions.

Contact customer support if tracking shows that the parcel is being returned.

Re-delivery costs or non-refundable shipping charges may apply where the return results from information or circumstances controlled by the customer.

Lost or Unreceived Parcels

A delayed parcel is not automatically considered lost. International parcels may remain in transit or customs without frequent tracking updates.

Contact our support team if the parcel has not arrived and the tracking information appears significantly delayed.

Please provide:

• Your order number.
• The recipient name.
• The full delivery address.
• The tracking number.
• Any information received from the local courier.

Where appropriate, we may request an investigation from the relevant delivery provider before determining the available resolution.

Damaged Parcels or Products

Inspect the parcel and products after delivery.

Contact us promptly if the packaging or product appears damaged.

Please keep and photograph:

• The external parcel packaging.
• The shipping label.
• The internal protective packaging.
• The complete product.
• Close-up images showing the damage.

Incorrect, Missing or Incomplete Items

Contact our support team if the order contains an incorrect product, color, size or quantity.

Please include:

• Your order number.
• The product received.
• The product expected.
• Photographs of the product and packaging.
• Photographs of product labels where available.

For orders shipped in multiple parcels, check all tracking numbers before reporting a missing item.

Contact Shipping Support

Contact Shopinghot for assistance with delivery, tracking, address information, returned parcels or other shipping-related questions.