Refund & Returns Policy
We want you to shop with confidence. This policy explains how return requests, exchanges, damaged items and eligible refunds are handled at Shopinghot.
Please contact us before returning anything.
Do not send a product back without receiving return instructions from the Shopinghot support team.
Return requests must be reviewed before a parcel is sent. Once your request is approved, we will provide the applicable return instructions and return address.
Sending an item to an unapproved address may delay processing or prevent us from locating your return.
Contact Customer SupportReturn Eligibility
To be considered for a return, an item must normally meet all of the following conditions:
- The item has not been worn, washed or altered.
- The item is free from stains, makeup, perfume, odors or damage.
- All original labels and tags remain attached.
- The original packaging and included accessories are returned.
- Proof of purchase or the applicable order number is provided.
- The return request has been approved by our support team.
Non-Returnable Items
Certain products may not be eligible for return unless they arrive damaged, defective or incorrect.
- Customized, personalized or made-to-order products.
- Items altered according to customer instructions.
- Products marked as final sale or non-returnable.
- Gift cards, promotional gifts or free items.
- Items damaged through improper use, washing or storage.
- Products returned without authorization.
Eligibility may also depend on the condition of the item and the product information displayed at the time of purchase.
How to Request a Return
Contact our support team
Submit your request through the Contact Us page before sending the product.
Provide order information
Include your order number, product name, selected size, selected color and reason for the request.
Include supporting photographs
For damage, defects, missing items or an incorrect product, include clear photographs of the product and packaging.
Wait for return instructions
After review, our team will confirm whether the request is eligible and provide the applicable return address.
Send the authorized return
Package the item securely and use a trackable shipping service whenever possible.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. Contact us promptly if an item is damaged, defective, missing or different from what you ordered.
Please include:
- Your order number.
- The product name and selected options.
- A description of the issue.
- Clear photographs of the complete item.
- Close-up photographs showing the problem.
- Photographs of the shipping label and external packaging.
After reviewing the information, we may offer an appropriate solution such as a replacement, exchange, partial refund or full refund, depending on the circumstances.
Size and Fit Issues
Please review the size guide and product measurements before placing your order. Sizes may vary between products, styles and manufacturers.
If the item received matches the size ordered but does not fit as expected, the return may be treated as a non-quality-related return. In this situation, return shipping costs may be the customer’s responsibility.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Confirmed product issue
If we confirm that the item is defective, damaged, incorrect or missing due to our error, we will provide an appropriate resolution.
Non-quality-related return
For reasons such as incorrect size selection, change of mind or personal preference, return shipping costs may be paid by the customer.
Original delivery charges and customs-related costs may not be refundable unless required by applicable law or the return results from a confirmed seller error.
Refunds
Once an authorized return is received, it will be inspected to confirm that it meets the applicable return conditions.
If approved, the refund will generally be issued to the original payment method used for the purchase. The time required for the funds to appear may depend on the payment provider, bank or card issuer.
A refund may be reduced or declined if:
- The returned item has been worn, washed or damaged.
- Original tags, packaging or included parts are missing.
- The returned product differs from the authorized item.
- The return was sent without prior approval.
- The item is excluded from returns under this policy.
Exchanges
Exchange availability depends on product stock, selected size, selected color and the condition of the returned item.
Contact our support team before returning a product for exchange. If the requested replacement is not available, another suitable solution may be offered.
Additional delivery charges may apply to exchanges requested for non-quality-related reasons.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will try to assist before processing begins, but changes and cancellations cannot be guaranteed after the order has entered preparation, customization, packaging or dispatch.
After an order has shipped, it must be handled through the applicable return process.
International Orders
Shopinghot serves customers internationally. For international returns, customers should not refuse delivery or return a parcel without first contacting us.
Customs duties, import taxes, brokerage charges and other destination-country fees may not be refundable by Shopinghot.
International return delivery times can vary, and we recommend using a trackable shipping method and keeping the shipping receipt until the return is completed.
Contact Customer Support
For return, exchange, refund or damaged-item assistance, contact Shopinghot before sending anything back.
Start your return request with our support team.
Please prepare your order number, product information, reason for the request and any relevant photographs.